Q:How do I cancel my order?

A:If you want to cancel your order, please use the “cancel my order” button found here and follow the steps.

Q:How do I return or exchange my shirt?

A:Returns and exchanges are easy. Please use the downloadable PDF Return Form found in the customer service section, fill it out and return it with your shirt.

You may return your shirt within 90 days of the order date or exchanges are taken at any time. For returns, we will process a refund for the original price of the shirt, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. There may also be a $3 resizing fee if you are going from the S-XL size range, up to a 2X or 3X. The resizing fee only applies if you move between those two size groups. Once we receive your exchange in the mail, we’ll get the replacement out to you as soon as possible.

Q:You made a mistake on my order.

A:If it has to do with specific colors of ink or the shirt, the digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Otherwise, our bad. It doesn’t happen often, but nobody’s perfect. If your receive the wrong item or if there is a defect in any way, please emailsales@sunfrogshirts.com, and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department. There is no need to send it back to us, please keep it and make whatever use you can out of it, even if it is just as a donation to your local clothing charity.

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