Q:How long is it going to take?
A:Since we print shirts to order, and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume. At this time most orders are shipping out between 3-5 days from the date of the order.
You will receive a shipping confirmation email at the address you provided which will contain either tracking information or a U.S. Customs number. USPS domestic usually takes 3-5 business days. UPS International can take 2-6 weeks.
Q:Do you ship to… And how much will it cost?
A:We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.
We use the UPS Mail Innovations to ship all orders and tracking will be available through them UPS.com. This tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a flat rate. $4.99 USD for the first tee and $6.99 USD for the first hoodie and $2.50 USD for each additional item tee or hoodie. Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
Q:How do I contact SunFrog
A:To contact us directly, click here. Typically we are seeing email response times of about 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.
Q:How long does printing usually take?
A:Since we print to order, printing times can vary. Currently we are printing mostly 3-5 day old orders, real time, although our typical guideline is to try to print and ship orders within 5 business days (1 week) of the time the order is placed. Thank you for your patience as we work to catch up. In any event, we will do our best to be as quick and efficient as possible in getting your shirt out to you.
Q:Having problems with Tracking?
A:Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.